Sterling Removals FAQ’S
Find the answers to our most commonly asked questions here! Get in touch if you still need to ask us anything.
Generally our staff start work between six and eight o’clock in the morning. We aim to be at your address between 8:30am and 9:00am in the morning. If you are moving long distance we will liaise with you and give you an estimated time of arrival. Sometimes, for many reasons we can be delayed however we will always arrive.
As long as there are no heavy or breakable items left in drawers then it is usually ok to leave them full. Some types of furniture like self-assembly units don’t travel well and it is advised that you empty these completely. As long as the furniture itself is sturdy then items like clothing and bedding can and should be left in.
Household Removals and storage are usually booked between 7-14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges may apply if it’s less than 24 hours and can be expensive.
They are insured through a company called Nelson but it’s a very basic cover so if you’d like more specialist insurance please ask us.
There are many factors that are taken into consideration when calculating the price, distance, size of vehicle, access and packing are just some of the obvious ones. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected
We will invoice you monthly. Always 1 month in advance though.
Generally any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foodstuffs. There are other items that cannot be stored or moved, like firearms, ammunition and drugs. For a full and detailed list of exclusions, request and read the terms and conditions.
Most vans used for removals have a maximum speed of 56Mph, so over long distances they can take far longer to get to your new house than you will. If you’re new house is over 200 miles away the removal driver will also have to stop for a minimum of 45 minutes. If the distance is very high then it may be impossible for the trip to be completed within the time a driver is legally able to drive.
There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.
We are able to carry out your removal at any time that is convenient to you, different days and times may carry a premium to reflect the extra cost of staff.
The size of the van is decided by our staff based on a survey of your home. It is our responsibility to get this right. Always use a company with experience and a good reputation to ensure that they will. If a survey has not been carried out, we will use the information that you have provided us with to calculate the size of van required. As long as you have been honest then it will still be our responsibility to get it right.
Yes. We have various sizes of units available but we only recommend these for customers that require access to their goods during storage. Self-storage is more expensive and not usually required.
Generally any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foodstuffs. There are other items that cannot be stored or moved, like firearms, ammunition and drugs. For a full and detailed list of exclusions, request and read the terms and conditions.
Sterling removal prices are tailored to your needs. Our basic service supplies you with a removal van with crew and includes travelling, but you may choose extra services such as packing and storage too.
The size of the removal crew is decided by our staff based on the information we have and is usually between two and four men. The decision depends on the amount of goods to move and the overall schedule for your move. We will be responsible for allocating enough staff for your move.
Generally any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foodstuffs. There are other items that cannot be stored or moved, like firearms, ammunition and drugs. For a full and detailed list of exclusions, request and read the terms and conditions.
They are insured through a company called Nelson but it’s a very basic cover so if you’d like more specialist insurance please ask us.
Yes but on request please.
We will invoice you monthly. Always 1 month in advance though.
Usually 3 sizes, 50sqft, 100sqft or 150sqft.
Most removal companies use a variety of boxes however there are two main types, a book box and a general purpose box. A general purpose box is often referred to as a Pack 2 or a tea chest box and is 18″ x 18″ x 18″. The book box is smaller to restrict its weight and is suitable for heavier items not just books. It is also known as a Pack 6 and is 18″ x 13″ x 13″.
If you chose Sterling Removals then you may use one of our special pet carriers on your removal day.
Yes we do, but please ensure you have them before your moving date.
Unless this was agreed in the quote, all items needing dismantled are expected to be done and ready to move before the we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.
Request A Free Quote
Get in touch for a no-obligation quote and more information today